7-Day Satisfaction Guarantee
At ReinstallWindows, we stand behind the quality of our work. We offer a 7-day satisfaction guarantee on all services.
Eligible for Refund
You may request a full refund within 7 days of service completion if:
- The problem we claimed to fix persists or returns
- Our service caused new issues with your PC
- The service was not performed as described
- You are not satisfied with the quality of our work
Not Eligible for Refund
Refunds will not be provided for:
- New issues caused by user actions after service completion
- Hardware failures (physical component defects)
- New malware infections from unsafe browsing after service
- Software licenses purchased separately
- Services older than 7 days
- Refusal to follow our technician's recommendations
How to Request a Refund
- Contact us within 7 days of service completion
- Explain the issue you're experiencing
- Allow us the opportunity to resolve the issue at no additional charge
- If we cannot resolve the issue, we'll process your refund
Refund Process
- Refunds are processed within 5-7 business days of approval
- Refunds are issued to the original payment method (PayPal)
- You will receive an email confirmation when the refund is processed
Free Re-service Option
Before requesting a refund, we encourage you to let us attempt to fix the issue again at no charge. Many issues can be resolved quickly through additional support.
Partial Refunds
Partial refunds may be offered in cases where:
- Only part of the service was unsatisfactory
- Some features work but others don't
- An agreed-upon compromise is reached
Contact Us
To request a refund or discuss any concerns about our service:
Email: [email protected]
We aim to respond to all refund requests within 24 hours.
