Frequently Asked Questions

No, your files are safe with us. Before performing any major work like a Windows reinstall, we always back up your important data to ensure nothing is lost. We follow a strict protocol:

• We analyze your system and identify all critical files and folders
• We create a secure backup of your documents, photos, and important data
• We never delete any data without your explicit consent and approval
• After the work is complete, we restore your files to their original locations

Your peace of mind is our priority. We treat your data with the utmost care and professionalism.

Absolutely. We use enterprise-grade security for all remote sessions. Here's how we keep you protected:

• End-to-end encryption: All data transmitted during the session is encrypted with military-grade security
• Permission-based access: You must grant us access, and you can see everything we do in real-time on your screen
• Session control: You can disconnect at any time with a single click
• No stored credentials: We never save your passwords or personal information
• Secure software: We use industry-standard remote access tools like TeamViewer or AnyDesk

Remote support is trusted by millions of businesses worldwide. It's safer than handing your PC to a stranger at a repair shop.

Service times vary depending on the complexity of the issue:

• Simple fixes (driver updates, software installation): 30 minutes to 1 hour
• Malware removal and PC optimization: 1 to 2 hours
• Windows reinstall: This can be a two-step process:
  • Step 1: Initial analysis and data backup (30-60 minutes)
  • Step 2: Clean installation and setup (1-2 hours), which may require scheduling for a later time to allow for downloads and updates

We always provide an estimated time during the free analysis. For longer services like Windows reinstall, we can schedule the work at a time that's convenient for you.

Note: Actual time may vary based on your internet speed and PC specifications.

It depends on your situation:

• If you already have a license: We can use your existing Windows or Office product key to reactivate after installation. We'll help you locate it if needed.
• If your PC came with Windows pre-installed: Most modern PCs have a digital license tied to your hardware, so we can reactivate Windows automatically at no extra cost.
• If you don't have a license: No problem! We can provide you with a genuine, legal Windows or Office license at competitive prices:
  • Windows 10/11 Home: Starting from $99
  • Windows 10/11 Pro: Starting from $129
  • Microsoft Office 2021: Starting from $79
  • Microsoft 365 (annual subscription): Starting from $69/year

We'll discuss your options during the free analysis and help you choose the best solution for your needs and budget.

You pay only after the free analysis and when you're satisfied with the diagnosis.

Here's our payment process:

1. Free Analysis: We connect to your PC and diagnose the problem at no charge.
2. Clear Quote: We explain exactly what needs to be done and provide a fixed price quote.
3. Your Approval: You decide whether to proceed. No pressure, no obligation.
4. Payment: If you approve, we collect payment securely via PayPal before starting the work.
5. Work Completion: We complete the service and ensure you're satisfied.

We accept PayPal for secure, convenient payment. No upfront payment required for the analysis.

We accept PayPal for all payments.

PayPal allows you to pay using:

• Your PayPal balance
• Credit or debit cards (Visa, MasterCard, American Express, Discover)
• Bank account transfers

PayPal provides buyer protection and secure transaction processing. You don't need a PayPal account to pay - you can check out as a guest using your credit or debit card.

We primarily use TeamViewer and AnyDesk - both are industry-leading remote access solutions trusted by millions of businesses worldwide.

Key features:

• Bank-level encryption: All data is encrypted end-to-end
• No installation required: Quick Connect versions available
• Easy to use: Simple ID and password system
• Full control: You can see everything we do and disconnect at any time
• Widely trusted: Used by Fortune 500 companies and IT professionals

We'll send you download links and instructions before your scheduled session.

Yes, we support all modern Windows versions:

• Windows 11 (fully supported)
• Windows 10 (fully supported)
• Windows 8/8.1 (supported)
• Windows 7 (limited support)

Important note about Windows 7: Microsoft ended support for Windows 7 in January 2020. While we can still work on Windows 7 systems, we strongly recommend upgrading to Windows 10 or 11 for security reasons. We can help you upgrade during the service.

We do not support Windows Vista or earlier versions, as they are no longer secure or viable.

Yes! We can install common programs as part of our service.

Programs we commonly install:

• Web browsers (Chrome, Firefox, Edge)
• Office suites (Microsoft Office, LibreOffice)
• PDF readers (Adobe Acrobat Reader)
• Media players (VLC, Windows Media Player)
• Antivirus software (Windows Defender, others)
• Compression tools (7-Zip, WinRAR)

Note: Some programs require licenses or subscriptions that you need to provide. We'll install and configure them, but you're responsible for any required licenses.

If you need specialized software installed, let us know during booking and we'll confirm if we can help.

Yes! We stand behind our work with a 7-day satisfaction guarantee.

Our guarantee covers:

• Service quality: If the issue we fixed reoccurs within 7 days, we'll fix it again at no charge
• No new issues: We ensure our work doesn't create new problems
• Free follow-up support: Contact us within 7 days for any questions or concerns

Exclusions:

• New problems caused by user actions after service completion
• New malware infections from unsafe browsing
• Hardware failures (physical component damage)

See our Refund Policy for complete details.

Absolutely! We provide 7 days of free follow-up support after every service.

You can contact us via:

• Email (response within 24 hours)
• Contact form on our website
• Phone (during business hours)

Common reasons for follow-up support:

• Questions about using Windows features
• Help with program settings
• Concerns about system performance
• Issues related to the work we performed

After the 7-day period, we're happy to provide additional services at our standard rates. See our pricing page for details.